### Refund & Cancellation Policy for Xyras.tech
At Xyras.tech, we strive to provide you with the best shopping experience possible. If you need to cancel or request a refund for your order, please review our policies below.
#### Order Cancellation
- **Cancellation Window:** You can cancel your order within 24 hours of placing it. After this period, your order may have already been processed or shipped.
- **How to Cancel:** To cancel your order, please contact our customer service team via email or phone. Provide your order number and reason for cancellation.
#### Refund Policy
- **Eligibility for Refunds:** Refunds are available for products that are defective, damaged during transit, or incorrectly sent. To be eligible for a refund, items must be returned in their original packaging, unused, and in the same condition you received them.
- **Return Window:** You have 7 days from the date of delivery to initiate a return request.
- **How to Request a Refund:** To request a refund, please contact our customer service team with your order number and details about the item you wish to return.
#### Process for Returns
1. **Return Authorization:** Once your return request is approved, you will receive instructions for returning the item, including a return authorization number.
2. **Shipping Costs:** Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
3. **Refund Processing:** After we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.
#### Non-Refundable Items
Certain items are non-refundable, including:
- Products that have been opened and used
- Digital downloads or gift cards
- Items marked as final sale
#### Contact Us
If you have any questions about our refund and cancellation policy, please reach out to our customer service team. We’re here to help you!
Thank you for shopping at Xyras.tech! We appreciate your business and are dedicated to ensuring your satisfaction.
